Effective Date: 01/04/2024
- Introduction
Optimum Heat is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, protect, and disclose information obtained from you via our services which include new boiler installations, boiler repair services, boiler servicing, issuance of Gas Safety Certificates, general plumbing services, and emergency plumbing services. - Information We Collect
We collect information that you provide directly to us when you request a service, including your name, address, telephone number, and email address. We may also collect payment information and any other information you choose to provide related to your service needs. - How We Use Your Information
We use your information to:
– Schedule, perform, and manage your requested services.
– Process payments and send receipts.
– Communicate with you about your service status and updates.
– Provide customer support and respond to your inquiries.
– Improve our services and offerings. - How We Share Your Information
We may share your information with:
– Service professionals involved in fulfilling the service you have requested.
– Payment processors and financial institutions as necessary for payment processing.
– Legal authorities when required by law or to protect our rights or the rights of others. - Data Security
We implement reasonable security measures to protect against the unauthorized access, alteration, disclosure, or destruction of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. - Your Rights
You have the right to access, correct, or delete your personal information that we collect. You can also object to the processing of your personal data, request a limitation on its use, and request a copy of your personal information in our possession. - Changes to Our Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after these changes are posted indicates your agreement to the revised policy. - Contact Us
If you have any questions about this privacy policy or our treatment of your personal information, please contact us.
This policy applies to all the information collected during your interaction with Optimum Heat, whether on our website, through mobile applications, or via our service hotline.